Wide Bay Social Work considers any appointment that you have made with them, important. Your appointment is for your exclusive use and when it is cancelled with short notice or missed altogether, it is often too late or impossible to offer this time to someone else, and the appointment time goes unfilled.
As a result, Wide Bay Social Work requires 24hrs notice for appointment cancellations or rescheduling. A cancellation fee of $50 dollars applies if you do not attend for your scheduled appointment and have not notified the office via phone, text or email. This fee must be paid prior to or at your next visit. Please note there is no Medicare rebate available for the cancellation fee. If you have any concerns or questions in relation to this policy, please talk to our friendly staff.